DATE OF LAST UPDATE: January 8, 2025

This Refunds and Returns Policy applies to all purchases made through the website.

Questions about returns and refunds?  Please contact our customer service at:

Email: [email protected]

Phone: (980) 485-6789

Address: 

SellAll/Senderoo 4385 Seymour Hwy

Wichita Falls, TX 76309

Business Hours:

Monday-Friday

9:00 am to 5:00 pm MST

Please allow 1-2 business days for a response.

Returns

Return Window

Customers in the United States of America have the right to cancel their purchase and return the product within 30 days of the delivery date only if receiving a faulty product, and proof of it's defect is provided. Returns for other reasons are not accepted, e.g. due to change of mind.

Return Instructions

Notify Us: To initiate a return, email our customer service at [email protected] with your order number and the proof of receiving faulty goods.

Authorization: After reviewing your request, we will send detailed instructions.

Packaging and Shipping

Place the item in its original packaging, ensuring all tags and labels are intact.

Include the return authorization form and any supporting documentation. Please arrange shipping as per the provided instructions.

Return Costs

Returns are free of charge when the item is damaged, defective, or incorrect.

Specific Conditions for Returns

Defective Goods: If the product is defective, contact us immediately. We will cover return shipping costs and provide a replacement or refund.

Damaged Goods: Notify us within 48 hours of receiving damaged goods and provide photos. We will review the claim and arrange for a return if necessary.

Incorrect Items: If you receive the wrong product, contact us, and we will cover the return shipping cost and send the correct product.

Non-Delivery: If your order hasn’t arrived, contact us to initiate a courier investigation. If unresolved, we’ll issue a refund or replacement.

Refund Timelines and Processing

Return Window: Return requests must be made within 30 days of delivery. Returns must be shipped within 14 days of approval.

Inspection: Once we receive your return, we will inspect it and notify you of the outcome within 7 business days.

Refund Processing: Approved refunds will be processed to your original payment method within 7 business days after inspection.

Exceptions to the Return Policy

The following items cannot be returned:

Custom or personalized products

Hygiene-related items (e.g., socks, underwear) unless unopened and unused

Heavy goods that were collected by the customer from the Warehouse, unless customer is willing to manually return them in the same manner for a refund or replacement

Return Address

Send all approved returns to:

Bits 4 Bucks

Re: Returns

SellAll/Senderoo 4385 Seymour Hwy

Wichita Falls, TX 76309

Shipping Methods and Fees

Carrier: USPS, UPS, Fedex, or another preferred courier company with tracking

Restocking Fees: None

Legal Rights

This policy does not affect your statutory rights under applicable laws.

Questions?

Still have questions about your return? Contact customer service at [email protected] or (980) 485-6789.

Bits 4 Bucks

Re: Customer Support

SellAll/Senderoo 4385 Seymour Hwy

Wichita Falls, TX 76309